Terms and Conditions

I. Availability

  1. Reserved rooms are available to the guest from 2 pm onwards.
  2. In so far as no later arrival time has been expressly agreed, the hotel reserves the right to sell booked rooms to other guests after 6 pm.
  3. The guest cannot claim the right to the availability of specific rooms or conference rooms (for events). The hotel has the right to withdraw from the accommodation contract in the event that agreed rooms or conference facilities are not available because of an Act of God or because it is prevented from providing the service for reasons, which cannot be overcome. In this event the hotel is obliged to attempt to provide replacement accommodation in a comparable property.

II. Changes and Cancellations

  1. Individual guest (accommodation for up to 10 persons)
    In the event that contractual parties have not agreed a separate contingency contract for the rooms with other regulations, then the individual guest can withdraw from contract up to 22 days before commencement of the agreed accommodation period without suffering consequences.
  2. Group reservation (accommodation for more than 10 persons):
    Following a withdrawal from group bookings, which is possible at any time, the contractual parties agree the following compensation for the event that they do not agree a separate contingency contract for the rooms with other regulations:
    until 22 days before arrival – no penalty
    until 15 days before arrival – 30%
    until 5 days before arrival – 0%
    after this point 60% for accommodation/full board, 70% for accommodation/half board and 80% for accommodation with breakfast.
    If these limits are not kept then the guest is liable with the booking party for the total value of all the agreed services less a 20% saving for accommodation not availed of.
  3. Banqueting Reservation:
    the number of persons is set bindingly by the client 2 days before the event date. Cancellations made at a later time will be charged at 50%.

III. Events

  1. For agreed events and the provision of rooms a cancellation is possible up to 45 days prior to the event with no penalty due. In the event that the cancellation takes place at a later time and the hotel is unable to sell the rooms to another guest, then the agreed room rate is due. The contractual partner is liable for the full value of the agreed services. In the event that the rooms can be sold to another guest then the liability of the contractual partner is reduced by the attained price. Event clients are requested to provide lists of guests 10 days before the arrival date, as the hotel cannot otherwise guarantee orderly processing.

IV. Deposit

  1. Deposits are to be paid by the guest 30 days before the arrival date or event begin at the latest as long as no separate contractual agreement has been made. In the event that the payment is not made by this deadline, then the hotel has the right to withdraw from the contract.

V. Binding Nature of Offers

  1. The prices given include service charge and the relevant VAT.
    In the event that the period between agreement of the contract and provision of the service is longer than 180 days then the hotel retains the right to make price changes without prior notification.

VI. Exclusion of Third Parties

  1. Claims and rights resulting from agreements made with the hotel many only be transferred to third parties with the permission of the hotel.

VII. Payment/Guest Invoices

  1. Guest invoices are to be made immediately in the hotel by cash or credit card. The following credit cards are accepted: American Express, Diners Club, Eurocard, Visa, Eurocheque cards. The hotel is entitled to refuse foreign currency, cheques and credit cards. Vouchers from travel agents are only accepted if a credit agreement exists with the relevant company or if suitable deposits have been paid.
    No refund can be made for services not availed of.

VIII. Liability

  1. The contractual partner of the hotel and/or the guest as such or as host is liable to the hotel in full for damage caused by himself or his guests. A differing agreement on the use of the rooms allocated to the guest gives the hotel the right to immediately withdraw from the contractual relationship without thus reducing its claim to the agreed payment. In the event that the hotel is prevented from fulfilling its due service because of an Act of God or strike action then no consequential liability to pay compensation can be claimed. The hotel is, however, obliged to arrange equivalent services from another provider.
    The hotel is liable to the guest in accordance with § 701 BGB. The liability is limited to 100 times the room rate to a maximum of EUR 3,500 per person. For cash and valuables the maximum liability is EUR 800.00.
    No liability is accepted for property brought into the hotel (e.g. seminar and conference equipment such as video recorders, monitors, cameras, data processing equipment etc.). The same is true for property brought to the hotel during sales exhibitions or product presentations.

IX. Departure

  1. The guest is requested to inform reception on his departure by 10 am at the latest. The guest should check out by 12 midday or another time arranged with reception.

X. Third Party Services

  1. The hotel does not accept liability for the services of third parties.

XI. Wake-up Calls

  1. The hotel does its utmost to carry out wake-up calls correctly. However no claims can be accepted for compensation for the failure to do so.

XII. Mail and Goods Deliveries

  1. Messages, mail and goods sent for the attention of guests will be handled with care. The hotel will store, deliver and, when so requested, forward these articles. However no liability is accepted for the loss, delay or damage of such articles.

XIII. Transport

  1. Within the framework of its services the hotel will undertake the transportation of persons and luggage in certain cases at no extra cost. Liability for personal injury or damage to property is limited to the statutory automobile insurance. No liability will be accepted for loss and delay.

XIV. Court of Jurisdiction

  1. Insofar as legally permissible the court of jurisdiction for both contractual partners is Schwäbisch Hall. Discrepancies to the business conditions of the client are expressly ruled out by the above condition.

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